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Terms and Conditions

For the purpose of these terms and conditions (T & Cs) When we were… will be referred to as the “COMPANY”, and www.whenwewere.co.uk will be referred to as “THE SITE” and you as the purchaser will be referred to as the “PURCHASER” and any person who accesses the site purchaser or not will be referred to as “YOU”. When we were babies can be contacted either by post at its registered address: Cetec House, Lincoln Road, Cressex Business Park, High Wycombe, Bucks, HP12 3RG or by telephone 01628- 785206.

Terms of Use

By clicking the “I Accept” button, “YOU” agree to be bound by the terms of this legal agreement between “YOU” and Best photo Print which sets out the terms and conditions (T & C’s”) relating to the use of the service provided via “THE SITE” may contain links to other third party sites. YOU acknowledge and agree that a) the “COMPANY” has no control over third party sites which “YOU” link to through the site or via links to the site; b) we are not responsible for the availability of such third party sites; c) we do not endorse and are not responsible or liable for any content, advertising , products or other materials on or available from such third party sites; and d)we are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such third party sites.

The “COMPANY” makes all reasonable efforts to ensure the accuracy of the information contained within the site, however the “COMPANY” accepts no liability for any inaccuracies or mistakes that may arise and the “PURCHASER” will have no claim against the “COMPANY” in respect of these or their effect. The “COMPANY” will correct any inaccuracies should they arise as soon as this is brought to its attention. Please direct any corrections or observations to Contact Us.

The “COMPANY” reserves the right to cancel or decline any order from any person or business in any jurisdiction.

The “PURCHASER” or any person accessing the site will acknowledge that all information, imagery, copyrights, designs, products, propriety information rights and any other information displayed on the site is solely the property of the “COMPANY” and belong to and be the absolute property of us automatically and without further formality on their coming into existence. Accordingly “YOU” hereby assign all such intellectual property rights including imagery in the content which “YOU” provide us by way of present assignment of future intellectual property rights and “YOU” confirm that all rights arising in the content vest in us.

“YOU” or the” PURCHASER ” should note that when submitting imagery by way of post or by way of uploading to “THE SITE” that “YOU” have confirmed that “YOU” have all rights or obtained the relevant written permission for the respective image and that the “COMPANY” cannot accept any responsibility or liability for any legal action that may arise.

The “COMPANY” accepts no liability whatsoever for any imagery supplied by “YOU” in regardless of format, that may be lost or damaged in transit and or whilst in the safe keeping of the company and recommends that any imagery supplied to the company be copied prior to dispatching. Similarly the “COMPANY” has the right to refuse to supply the product if the imagery supplied is deemed to be an offence to public taste. All imagery supplied by “YOU” may incur a degree of cropping or editing in which case our design team will determine the best result in their opinion.

Acceptance

The order shall be concluded only when the “COMPANY’S” on screen Acknowledgment or order is sent and your payment by credit card or by check or any other acceptable means of financial transaction has been authorised or cleared.

Products

The products contained within “THE SITE” may differ slightly in colour from the way they are represented from one computer monitor to another. What a customer may see on screen represents the colour “YOU” should expect to receive but can only be used as a guide not an exact representation.

Pricing

All prices are displayed on the site and are inclusive of delivery and local taxes. All prices are quoted in pounds sterling. In the event a typographical or human error in relation to prices and sizes the “COMPANY” has the right to cancel orders and can accept no liability whatsoever.

Payment

Payment of goods can be transacted by credit card via the site or direct by telephone. Where card details are taken online, our website uses industry standard SSL technology to encrypt your card details as they are transferred to our server. Alternatively payment can be made by check payable to the “COMPANY” or via any other acceptable payment method.

Payment Types

The “COMPANY” accepts all major credit cards and debit cards including Visa, Mastercard, Amex and Switch.

Delivery

Once payment has been received by way of cleared funds “PURCHASERS” should allow up to 14 days for delivery and will be dispatched on an overnight basis with the “COMPANY’S” preferred distribution partners, however other forms of delivery are available at an extra cost to the “PURCHASER” for example before 9 AM , AM delivery etc. If in the unlikely event the product arrives damaged the “PURCHASER” must notify the “COMPANY” within 2 days of receipt of the product so the “COMPANY” can adhere to its insurance policy with its preferred delivery partners.

Returns and Refunds

Products are made to order and the “COMPANY” cannot offer a money back guarantee, however if a customer is not entirely satisfied with the product they should inform the “COMPANY” within 7 working days and return the item appropriately packaged within 14 days of receipt of the product and the product can be replaced with a product of equal value. Please note we will not accept returns without prior agreement and will only accept returns due to damaged goods logged upon receipt and informed to the couriers. When you return a Product to us we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, not including postage costs. However, you will be responsible for the cost of returning the item to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. If YOU need to return a product please Contact Us.

Complaints

In the event that the “COMPANY” fail to meet the high standards of customer service, please to not hesitate to contact the “COMPANY” directly, form our Contact Us page. Whatever the circumstances the “COMPANY” will endeavour to make every effort to meet your expectations and retain you’re much valued- custom.

Statutory Rights

Nothing contained within these T & Cs affects or will affect the statutory rights of the “PURCHASER” or the recipient in relation to the quality, fitness or description of the goods supplied.

Copyright

If a customer wishes to supply us with an image to use in a product, it is the sole responsibility of the customer to ensure that any image that they present for transformation into a print is copyright free or that the copyright is owned by the customer themselves. We will take no responsibility for any breach of copyright caused through printing an image supplied by a customer.

All website design, text, graphic and designs of the prints and or products within the site are under strict copyright © Best Photo Print. You may not modify or replicate any item in any way without permission.

You are not permitted to copy (whether by printing off onto paper, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or otherwise use any material contained in this website.

Data Protection & Privacy

The “COMPANY” value its customers privacy and work on a non -disclosure basis and do not pass on client information to third parties. In order for the “COMPANY” to process an order we have to collect your name, address, e-mail address, telephone number (s). The “COMPANY” also constantly monitor traffic patterns so we can constantly improve our website however if “YOU” would prefer not to receive information from the “COMPANY” on promotions please  Contact Us.

Privacy Policy

These “T & Cs” shall be governed, construed and shall take effect in accordance with the laws of England and Wales and be subject to the jurisdiction of the English courts. If any of these “T & Cs” are ineffective in any reason, the remainder of them shall form the T & Cs binding “YOU” and the “COMPANY”. Any failure by the “COMPANY” to enforce at any time any of these “T & Cs” this shall not be construed as or deemed to be a wavier by the “COMPANY” of its rights under this agreement nor shall failure in any way affect the validity of the whole or any part of these “T & Cs” and the “COMPANY’S” right to take subsequent action shall not be prejudiced by such failure.